Shipping policy

 This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms: https://www.indytreats.com/policies/terms-of-service.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

What are the shipping and delivery options?

We only make use of reliable courier companies and/or Speed Post. Indy Treats is not liable for any delays in delivery by the Courier Company/ Speed Post or on account of any factors that cannot be controlled by Indy Treats. We shall strive to ensure timely delivery of your order within the estimated time as mentioned in the order confirmation.

In the unlikely event that delivery is not possible for any reasons beyond the control of Indy Treats, including but not limited to poor courier services in delivery area, inaccessibility of delivery area, force major events as laid out hereinafter, we shall keep you informed of such inability to deliver and cancel your order, followed by complete refund.

Shipping Fees

We offer shipping at the following rates:

Shipping Method	Shipping Fee
Standard Shipping	Rs.50
Cash on Delivery	Rs.50

 

All times and dates given for delivery of the products are given in good faith but are estimates only.

Do we deliver internationally?

We do not offer international shipping.

What happens if my order is delayed?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

Cancellations

We will be able to accept a cancellation request any time before we ship your order. In case your credit card/debit card/bank account was already charged for the order, we shall process the refund immediately following cancellation of order, subject to deductions for any banking transaction charges incurred by us pursuant to your order and its cancellation.

Returns Policy

We are proud that all our shipments go through 2 levels of packaging and 2 levels of inspection before dispatch. The likelihood of damage is very small. However, in case there is any damage, here’s how you can get a replacement:

Indy Treats a sister concern of Team Sales offers a replacement guarantee for all products ordered online. Products will be replaced only in case of a manufacturing defect or damage due to transportation.

If you are eligible for a replacement, you may notify us within 24hrs from the date of delivery.

Before confirming an exchange, we would require proof of defect in product in the form of a photo, while the product is still in its packaging.

In case the product you have returned is out of stock, we will provide you with a credit note equal to the value of the product you purchased. The credit note will be sent to you via email and can be used to purchase anything of that value from the online store within three months.

Currency Transactions

All transactions are processed in Indian Rupees (INR).

Processing Orders

Our business hours are 10 am to 6 pm Indian Standard Time (IST), Monday to Friday. If you need to contact us outside our business hours, please email us at hello@indytreats.com and we will respond as soon as possible.